The traditional auto aftermarket of after-sale service is nonstandardized and low in transparency, which leads to the expensive cost of time & money.
Difficult Chain Stores Management
Service quality is distinct in different chain stores. So does customer experience.
Low Customer Satisfaction
Individual Auto Care Stores are "weak, small, straggling and scattered" and harsh environments.
Auto Traffic Flow Analysis
View the fluctuation of traffic flow in different periods to analyze the impact of periods, weather, and holidays on traffic flow data indicators for analysis, providing a basis for managers to make business decisions.
Maintenance Bays Utilization Supervision
According to the trend of vehicle arrival rate and traffic flow at different times, analyze the efficiency of maintenance bays and estimate the queuing time of customers, to provide the basis for staff scheduling and reasonable arrangement of maintenance bays.
Maintenance Process Tracking
When running into disputes (or just for work review), stores could go through the whole process of car maintenance through video records by entering plate numbers into our system.
Maintenance Efficiency Supervision
Open the work order system, record the inspection and maintenance items, in/out Store time, in/out Bay time, and supervise the maintenance efficiency
Abnormalities - Supervision
If the number of cars in our system is inconsistent with the order numbers recorded, the system will judge it as an abnormal situation, the inconsistency will be automatically pushed to the responsible managers.
Customers could be viewing the maintenance progress or maintenance video by official APP or Link-pages of our clients, and all they need to do is type their plate numbers.
The inspection system of OP Retail provides a variety of inspection approaches. This also allows managing personnel to browse branch stores and their cars and staff in parallel. Also, problems capture and logging of threads could be assessed interactively.